Ecommerce & Retail
The Next Chapter of Ecommerce
Create a personalized experience that’s tailored yet consistent across all channels -all backed by flexible technology and an operating model that places digitally driven commerce at the center of your business.
Proven Success Through Measurable Results
Experience a significant increase in lead quality by utilizing SanoFlow's targeted messaging and efficient customer engagement strategies.
42%
More Qualified Leads
Maximize your sales potential by leveraging SanoFlow's powerful tools, leading to a 2X increase in conversions across various industries.
2X
Increase in Conversions
Boost customer loyalty and encourage repeat purchases with personalized messaging and seamless support, resulting in a 37% increase in repeat business.
37%
Increase in Repeat Purchases
Seamless E-Commerce Integrations
Centralize Your E-commerce Operations for a Unified View
Make your e-commerce site smarter by integrating with our widget for a unified view of customer behavior. Personalize pop-up messages based on the webpage the customer is currently browsing for a more targeted engagement.
- Integrate directly with your e-commerce site for a unified view of customer interactions.
- Trigger automated conversational flows like cart abondonment based on customer behavior.
- View detailed customer information including browsing history, product interests, and order history.
Fuel Engagement Across Every Stage of the Customer Journey
Smart Social CRM
Engagement with Targeted Social CRM Strategies
Leverage the power of segmentation for personalized customer engagement. Automate targeted messaging campaigns to reconnect with shoppers and boost your revenue.
- Segment customers based on purchasing behavior for personalized messaging campaigns.
- Engage customers with automated messages designed to rekindle interest.
- Leverage social CRM strategies to boost engagement and revenue.
Real-Time Analytics
Optimize Your Strategy with Real-Time chat analytics
Gain deeper insights into your chats performance and team effectiveness with real-time analytics. Use these insights to plan and allocate resources more effectively for your marketing and business strategies.
- Sync your e-commerce platform with our solution for a unified view of sales performance.
- Track team performance metrics including response time and conversion rate.
- Gain insights to drive resource planning and business strategy development.
Amplify your digitally driven commerce with Unique Features
Smart Routing to Enhance Efficiency
Automate the routing of incoming messages to the appropriate team for quick and efficient responses.
From product inquiries to logistical issues, ensure a seamless customer journey from start to finish.
Engage contacts across channels using targeted instant messaging drip campaigns. Design unique customer journeys based on message responses or actions for a more personalized experience.
Auto-assign inquiries to relevant teams like sales, logistics, or after-sales service.
Enhance your team’s productivity by integrating SanoFlow with popular tools and platforms, including CRM, marketing automation, and e-commerce solutions. Simplify your workflow and keep all your customer data in one place.
Streamline communications for a smoother customer journey.
Quickly perform common predefined actions such as assigning conversations, adding tags, or sending predefined responses.
Enhance response time and efficiency with smart message routing.
Collaborative Conversations for Improved Service
Break down silos and enable cross-team collaboration on customer conversations.
Whether it’s sales, marketing, or support, customers can reach the right team members without the need for multiple contact points.
- Enable team-wide access to customer conversations for a unified approach.
- Improve the customer experience with collaborative responses.
- Eliminate the need for multiple contact points, making customer interactions more straightforward and efficient.
24/7 Automated Conversations for Round-the-Clock Support
Leverage automation to provide immediate responses to customer inquiries, even outside of business hours.
Make every customer feel valued and seize every sales opportunity that comes your way.
- Use chatbots and quick replies to automate responses to common inquiries.
- Provide round-the-clock support to cater to customers across different time zones.
- Boost sales opportunities with immediate responses, regardless of when the inquiry comes in.
