Support: FAQs, Agents, or Both
Round-the-clock support with automated FAQs, human agent access, or a combination
Service Notifications: Reminders, Approvals, Alerts
Automate reminders, quick approvals, and notify customers when ready for pick-up
Customer Recognition: Context and Experience
Impress customers by recognizing them across channels and having their context
Efficient Support Escalations: Smooth Resolution
Enable smooth support escalations and resolve issues effectively
Enhancing Support: Identify and Improve Weaknesses
Improve support weaknesses found in agents' records and performance analytics