- February 2025 Updates
Sanoflow Product Update – February 7, 2025
Get ready for a fresh round of enhancements designed to streamline your scheduling, payment processing, and messaging workflows. This week’s update also includes significant infrastructure upgrades for improved performance and scalability. Here’s an in-depth look at what’s new:
1. Smarter Appointment Scheduling
Enhanced Time Slot Logic
We’ve refined the logic that displays available time slots, making scheduling more precise and reliable. With override schedules now excluded from available slots, you can ensure that only the correct times are offered to clients.
Internal & External IDs
We’ve introduced unique internal and external IDs to the UIs for locations, specialists, and services. This addition makes it easier to track and reference specific items, especially when integrating with external systems.
Linked Appointments & Payments
Connecting appointments with payment transactions is now more seamless. When a customer completes a booking, the associated payment details are automatically linked. This provides a comprehensive record of customer activity in one place—making it simpler to verify a client’s appointment status and payment history in a single view.
Opening Appointments from Multiple Views
- Appointment Update Pane: Quickly open an appointment while reviewing or modifying its details.
- Appointment Popup in the Calendar: Jump into an appointment’s full details directly from the calendar view, eliminating unnecessary navigation steps.
View Payment Status in Appointment Details
Payment status and creator details now appear within the Appointment Details pane. No more guesswork—just a clear snapshot of whether a payment was completed, pending, or failed.
Appointment Report Grid
A new Created By field makes it simple to see who scheduled any given booking. This transparency can help identify training needs, streamline accountability, and foster better collaboration across your team.
2. Payment Processing & WhatsApp Messaging
Interactive Payment Links via WhatsApp
We’ve made it easier than ever to share payment requests with customers. Send interactive payment link messages over WhatsApp, turning payment prompts into easily clickable and more engaging experiences.
Payment Link Creation from the Payments Page
You can now create and send new payment links right from the Payments page. This centralizes all payment actions, improving efficiency and reducing the risk of errors or missed requests.
Interactive Messages in Flows
When sending payment links through automated flows, these messages now support interactive formatting. Customers can click, pay, and confirm—all within the same chat window, making the payment process more straightforward and user-friendly.
3. Messaging & Template Improvements
WhatsApp Template Creation Fix
An occasional “Request Timed Out” error was previously affecting WhatsApp template creation. We’ve resolved this issue, so setting up new templates for your campaigns or flows should now be seamless.
Fixed Mora SMS Channel Logs
Messages sent via the Mora-Sa SMS channel are no longer mistakenly categorized as failed. With accurate logging, you can better track message delivery and diagnose issues if they arise.
Improved WhatsApp Template Sending
We’ve implemented reliability updates to reduce template-sending errors. These improvements should help your messages reach clients consistently, ensuring important notifications aren’t missed.
4. General Platform Updates & Fixes
UI Enhancements
- Updated Template Flows UI: We’ve polished the look and feel of the template flows page to align with our newly introduced flow modal design.
- Improved Appointment Settings: Appointment settings now feature a more intuitive layout, helping you quickly find the configuration options you need.
Scalability Upgrades
Our server infrastructure has been boosted, improving overall platform performance and reliability. This means a smoother experience even during peak usage times.
Workflow & Automation Fixes
- Custom Fields Update: Fixed an issue where custom fields weren’t updating correctly with variables in workflows.
- No-Show Flow: Addressed a problem that prevented the No-Show Flow from triggering in appointment settings.
Other Fixes & Improvements
- Campaign Reliability: Strengthened backend processes for more stable and consistent campaign launches.
- Removed Reviews Module: We’ve discontinued the Reviews module to focus on other core features.
- Practo Scheduler Sync: Practo scheduler now dynamically syncs for a custom number of future days (default is one day), giving you greater flexibility in scheduling.
Tip of the Week
What if the 24-hour Meta window has closed and you can’t send a direct message to your client?
Don’t worry—simply head to your Inbox, select a pre-approved template to send, and wait for the client to reply. Once they respond, you can continue the conversation as usual.
Try These Updates Today
Explore these scheduling, payment, and messaging enhancements to see how they can boost your daily operations. As always, we value your feedback—let us know what works best for you and where we can keep improving.
